A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece.
Pre Order items are paid for in full at the time of placing the order.
Pre Orders are non-refundable.
If you change your mind or wish to cancel your Pre Order a store credit will be issued for the same value.
Store Credit codes do not expire so you can simply maintain a store credit until you find another item that you want.
Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so pre ordering will be the only way to ensure you can buy that piece.
You can tell if an items is a preorder item by looking on the product page and description.
Shipments Containing Pre-Order Items
If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. We endeavour not to exceed the total of any of your original orders in doing this, but as your postage cost is spent primarily on your first shipment from each order, the shipping of secondary and tertiary parcels containing pre-ordered items may be combine across other orders you have placed in order to keep your items together for safety and ease of delivery.
Pre Order processing times will vary, this is dependent on the how heavily it/they have been pre-sold.
We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that is heavily pre sold, or if we land a lot of pre ordered items at the same time.
We ask for your patience during this time so we can have as many resources on this task. Any uptake in emails on shipping will only slow us down as we need to reallocate resources to answer these messages.