Here at Culture Shock Collectables, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door.
However, Not all packaging is sent to us in mint condition by suppliers from around the world and sometimes items do become damaged in transit. Please note we do not refund or credit items due to wrinkles in packaging etc.
If there is a manufacturing defect thereby making the goods unfit for their intended purpose please contact Culture Shock Collectables immediately via email to
Customers who have purchased from Culture Shock Collectables should note that all returns/exchange enquiries must be received by Culture Shock Collectables within 30 days of you receiving your goods at your nominated delivery address.
Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.
Culture Shock Collectables will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer.
Change of Mind
Culture Shock Collectables does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to Culture Shock Collectables in exactly the same condition it was received by the customer.
You must contact Culture Shock Collectables to discuss any exchange within 30 days of receiving your item.
Culture Shock Collectables reserves the right to refuse any return of a product due to change of mind.
All refunds are at the discretion of Culture Shock Collectables. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.
In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. PayPal, Bank Transfer.
How a refund is credited depends on how the original payment was made:
If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.
Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. Culture Shock Collectables is not liable for any variation in amount refunded due to exchange rates.